Go-Ahead London is seeking a passionate and driven Training & Development Manager – iBus to lead the performance training strategy for our iBus Operations team. This pivotal role is ideal for a highly capable training professional with a strong understanding of performance management, operational improvement, and people development.
You will design and deliver a robust training and feedback programme that underpins our mission to provide reliable, safe, and efficient transport services. Working closely with Area and Senior Performance Managers, you will embed a culture of accountability, humility, and continuous improvement across our network.
The Role:
Reporting to the Network Performance Manager, you will:
- Design and lead the onboarding and induction training for new iBus Controllers.
- Build and manage development pathways for Performance Managers at all levels.
- Deliver structured observation and feedback programmes to support staff performance.
- Champion a culture of professional learning, fostering high standards across all locations.
- Use data and KPIs to identify trends, shape training content, and drive continuous improvement.
- Conduct training quality audits and ensure learning materials are up-to-date and inclusive.
- Act as a change agent, working with operational leaders to implement best practice and performance transformation.
What We’re Looking For:
Essential:
- A relevant degree from a top-tier university.
- Proven experience in coaching, mentoring, or training staff in high-performance environments.
- A deep understanding of how technology and data support workforce development.
- Confident communicator with experience delivering group training and 1:1 coaching.
- Strong organisational skills and the ability to manage multiple training projects simultaneously.
- Experience in driving performance improvement through learning interventions.
- Skilled at working with data to inform development strategies.
Desirable:
- Experience designing and delivering structured training programmes, ideally in transport, operations, or a regulated environment.
- Experience implementing performance management or quality assurance frameworks.
Why Join Go-Ahead London?
At Go-Ahead London, we are committed to building a culture of learning, inclusion, and continuous performance improvement. This role is your opportunity to make a tangible difference to operational excellence, team capability, and service reliability across one of the capital’s most vital transport providers.
You’ll be part of a forward-thinking team, empowered to shape training strategy and influence senior stakeholders – while supporting a dynamic, frontline workforce.
