Are you calm under pressure, quick to respond, and ready to take action when it matters most?
We’re looking for a resilient, mobile, and decisive Incident Response Officer to become a key player in our emergency and disruption management team.
As the largest bus operator in London, Go-Ahead London keeps the capital moving – and when the unexpected happens, we need the right people to take control.
Your Mission:
In this high-impact role, you’ll be the first on the scene, leading the initial response to a wide range of incidents across our network – from road traffic collisions and medical emergencies to security alerts and service disruptions.
You’ll work shifts across a 24-hour schedule, including nights, weekends, and bank holidays, ensuring we deliver safe, reliable service – no matter the hour.
What You’ll Do:
- Respond swiftly and professionally to incidents across our network
- Coordinate with emergency services, hospitals, TfL, and internal teams
- Travel extensively to garages and incident sites across London
- Manage the full incident lifecycle – from first report to final resolution
- Provide clear, timely updates to all key stakeholders
- Deliver factual, well-documented incident reports and debriefs
- Support post-incident reviews and help us improve future responses
What You Bring:
- Full PCV licence – confident driving all vehicle types would be preferable.
- Natural ability to stay calm, focused, and professional in emergencies
- Excellent verbal and written communication skills
- Strong judgement, decision-making, and people skills
- Willingness to work variable shifts and travel throughout London
- Detail-oriented with a passion for safety and service excellence
Working Conditions:
- 24/7 rotating shift pattern, including unsociable hours
- Base: Stockwell Operational Command Centre (OCC)
- Field-based role – be prepared for extensive travel
- Work outdoors and in diverse environments
What We Offer:
- Competitive salary & shift allowance
- Full training and support
- Opportunity to work alongside emergency services and TfL
- A critical role in London’s most respected bus operation
